Returns & Cancellations
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, it must be approved and your item must be unused, in original packaging and in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@coldplunge.ltd.
If your return is accepted, we will provide you instructions on how and where to send your product. Items sent back to us without first requesting a return will not be accepted.
If there isn't anything wrong with the products you're returning, the shipping will be at your own cost and the refund is subject to a 15% restocking fee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and work to make it right.
Refunds
We will notify you once the returned item is received and inspected, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@coldplunge.ltd.
Order Cancellations
We strive to provide our customers with the best quality products and services, and part of our commitment involves ensuring a smooth and efficient ordering process.
Once an order has been placed with us, it undergoes a series of steps to ensure it reaches you in optimal condition. From manufacturing to transit, various costs and efforts are involved in fulfilling your order promptly and efficiently. As a result, we have implemented a strict No Cancellation Policy once an order has been placed.
Why Do We Have This Policy?
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Manufacturing Costs: As soon as an order is placed, our manufacturing team begins the process of creating your product. This involves the procurement of raw materials, allocation of labor, and utilization of machinery. Any cancellation would result in wasted resources and increased costs.
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Transit Costs: Once manufactured, your order is prepared for shipment. We partner with reliable shipping carriers to ensure your package reaches you safely and on time. Canceling an order at this stage would incur unnecessary transit costs and logistics overhead.
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Efficiency: Our No Cancellation Policy enables us to maintain efficiency in our operations. It allows us to focus on fulfilling orders promptly and delivering exceptional customer service to all our clients.
What If I Need to Make Changes?
We understand that circumstances may change, and you may need to modify your order after it has been placed. While we cannot accommodate cancellations, we may be able to assist you with alterations to your order, such as changes in shipping address or product specifications. Please reach out to our customer support team as soon as possible if you require any modifications.
Exceptions
In rare cases where unforeseen circumstances arise, such as product unavailability or manufacturing issues, we reserve the right to cancel an order. In such instances, you will be promptly notified, and appropriate measures will be taken to address the situation, which may include issuing a refund or offering alternative solutions.
Our Commitment to You
Cold Plunge LTD is committed to providing you with a seamless and hassle-free shopping experience. Our policies are designed to uphold this commitment by streamlining our processes and ensuring that your orders are fulfilled efficiently.
We appreciate your understanding and cooperation and if you have any questions or concerns, please don't hesitate to contact us.
